FAQ

Frequently Ask Questions.

Common Questions

Most Popular Questions

We offer a full range of electrical services, including residential, commercial, and industrial installations, maintenance, repairs, and energy-efficient solutions. Our team is equipped to handle projects of any scale with a focus on safety and quality.

You can schedule an appointment by calling our office directly or by filling out the contact form on our website. Once we receive your request, a member of our team will contact you to confirm the details and arrange a convenient time.

Yes, all our electricians are fully licensed, trained, and insured to perform electrical work. We comply with all industry regulations and standards to ensure the highest level of safety and professionalism in every project.

To receive a quote, please reach out to us via phone or through our website’s contact form with details about your project. Our team will assess your requirements and provide you with a transparent, competitive estimate.

We proudly serve our customers with the best electrical solutions in the Sydney area. For projects outside this area, please contact us to discuss options, as we strive to accommodate a wide range of locations.

If you’re experiencing frequent power trips, flickering lights, or your outlets feel warm to the touch, it might be time for an electrical upgrade. Older properties, in particular, may need updates to meet modern safety standards and energy demands. Our team can assess your current system and recommend the best solution for your needs.

Do you still have any questions? Send us a message.

Customer Support

0414 456 889

Email Support

ty@baskon.com.au

Need More help?

Empowering Tomorrow: Electrical Expertise You Can Trust

We have industry experience and are fully accredited and fully licensed in Australia.
Help Center

Please contact our Help Centre accessed from our contact page for immediate action.

Book on Line

You can easily send an enquiry through our contact page or submit an online booking.

Contact Sales

You can easily request a preliminary quote for any renovation or electrical services.

Payment & Order Questions

Most Popular Questions

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Absolutely. We use advanced encryption technology to ensure that your payment information is secure and confidential.

Yes, you can update your payment method by contacting our customer service team before the order is processed.

We offer flexible payment plans for certain services. Please contact our support team for more details about financing options.

Refunds are available for orders cancelled before they are processed. Please review our refund policy for more details or contact customer support. 

Once your order is placed, you'll receive a confirmation email with a tracking link. You can use this link to check the status of your order at any time.

If you experience a payment error, please double-check your payment details or try an alternative payment method. If the issue persists, contact our customer support team for assistance.

 Unfortunately we do not offer international shipping at this stage as our business is solely operating in Australia. 

You can enter your discount code during the checkout process in the designated field. The discount will be applied to your total order amount.

If an item is out of stock, we will notify you immediately and offer a refund or the option to backorder the item.

 Modifications can be made to your order as long as it hasn't been processed. Contact our customer service team for assistance with changes.

Delays can occur due to factors such as high demand, shipping carrier delays, or customs processing for international orders. Please use your tracking link for updates, or contact us for more information.

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